Our Guarantee & Warranty - CleanRun Air Duct Cleaning Spring

The CleanRun Air Duct Cleaning Spring Guarantee

We stand behind every duct run we clean in Spring, Klein, The Woodlands, and the rest of north Harris County with a written guarantee, not a handshake. Our 365-Day Done Right Promise means that if the work isn’t right, we make it right - period. No manager approval, no runaround, no “we’ll get back to you.” Since 2013, we’ve served more than 52,000 homes, and every single one received a written price before work started and a documented photo record when the crew left. That’s not marketing language. It’s Haven Standard Clause 1, and it applies to your job the same way it applied to our first.

Call (346) 423-3631

What’s Covered

• Workmanship on every duct run. We guarantee that each supply and return run receives negative-pressure extraction (suction applied through the full length of the duct) plus contact cleaning at the register and boot, so debris isn’t just loosened - it’s removed.
• Parts and equipment handling. We cover protection of your HVAC components during service, including the plenum (the air distribution box connected to your furnace), coils, and blower assembly. If we touch it, we’re responsible for it.
• Post-service cleanup. Our crews leave your home as clean as we found it, including containment of dislodged debris during the job. The photo record we deliver shows not just the inside of your ducts, but the condition of your space when we finished.
• On-time arrival with named technicians. Haven Standard Clause 3: Verified Crews means your technician is background-checked, uniformed, and identified by name before arrival. If we’re running behind, a live person answers when you call - every time, day or night.
• Honest, upfront pricing with no surprises. Haven Standard Clause 1 requires a written price before any work starts, every job, no exceptions. “Call for a quote” does not exist in this brand. The price you approve is the price you pay.

Our Satisfaction Promise

If something about your service isn’t right, you don’t need to convince three people or wait for a callback from a district manager. Call us at (346) 423-3631, describe what happened, and we schedule a return visit to make it right. This is a written guarantee included with your job documentation, not a policy that depends on who’s working that day. We’ve honored this promise since our first job in 2013 because it’s the only way to run a business where customers can verify the work themselves - they have the photos. In Spring’s climate, where summer humidity pushes mold risk and winter heating cycles compact debris, a guarantee that evaporates after 30 days doesn’t protect anyone. Ours runs 365 days because problems from rushed or incomplete duct cleaning don’t always show up immediately. Sometimes the homeowner notices reduced airflow two months later, or a register that wasn’t properly resealed starts whistling when the AC kicks on. We’re still here for that.

The make-it-right process is simple: you call, we listen, we return. No diagnostic fees, no “re-inspection” charges, no paperwork proving you didn’t cause the issue. Your photo record and written scope from the original visit tell us both what was agreed and what was delivered. If we missed something, we fix it. If equipment failed prematurely, we replace it. The guarantee is backed by Tomas Reyes, Owner, personally - not a corporate customer service queue.

Before

After

Licensed & Insured Backing

Every guarantee needs something behind it besides good intentions. We’re licensed and insured because a homeowner in Gleannloch Farms or Augusta Pines shouldn’t have to wonder who’s paying if a technician falls off a ladder or damages a finished ceiling during access. Our insurance and bonding are current and verifiable - ask us for documentation before your appointment and you’ll have it. Licensing means we’ve met Texas state requirements for HVAC-adjacent work, carry the proper classifications, and can be held accountable by the Texas Department of Licensing and Regulation if we don’t perform. That’s the real guarantee: not a badge on a website, but a license number you can look up and an insurance policy that pays out if something goes wrong. Tomas Reyes has operated under these requirements since founding CleanRun in 2013 because anything less puts the homeowner at risk for the sake of saving a few dollars on premiums. We don’t do that.

How We Document Every Job

Your guarantee includes physical proof of work performed. Before our crew touches a panel, they photograph the interior of each duct run through access ports or register openings. After cleaning, they photograph the same locations. These images are delivered to you as part of your standard job record, along with your written price agreement and your 365-Day Done Right Promise documentation. In Spring, where new construction in neighborhoods like Harmony and Riley’s Crossing has produced varying duct quality across builders, these photos often reveal issues the homeowner didn’t know existed - crushed flex duct behind a wall, a disconnected return boot leaking attic air, or a debris buildup at the first elbow that explains why the master bedroom never cools evenly. The camera shows what words can’t: whether the work was real or whether a crew simply ran a vacuum hose near the register and called it done.

Free Second Opinion on Any Written Estimate

We extend our guarantee even to work we haven’t done yet. Bring us any competitor’s written estimate for air duct cleaning, dryer vent cleaning, HVAC cleaning, duct repair and sealing, or air quality and sanitizing in the Spring area, and we’ll put our own number next to it - in writing, at no charge. This isn’t about undercutting. It’s about showing you what the scope should actually include: how many duct runs, what equipment (Rotobrush, Nikro, Abatement Technologies, or equivalent), whether the plenum and coils are addressed, and what documentation you’ll receive. If their price is lower, we’ll explain where the scope differs. If ours is lower, we’ll explain why we’re confident in our number. Either way, you leave with information, not pressure.

Equipment That Earns the Guarantee

Our 365-Day Done Right Promise is only as good as the tools that back it. We use professional-grade equipment from trade-recognized brands: Rotobrush rotary brush systems for contact cleaning inside duct runs, Nikro and Abatement Technologies negative-pressure extractors for debris removal, Honeywell and Aprilaire media filters and air quality components, and Guardsman protective products during service. These aren’t names we expect every homeowner to recognize - they’re names your HVAC contractor will know, and you can look them up independently to verify what professional duct cleaning equipment actually costs and why it matters. A guarantee built on rented shop-vacs and brush kits from a hardware store wouldn’t survive 52,000 jobs. Ours has.

What “Independently Owned and Operated” Means for Your Guarantee

CleanRun Air Duct Cleaning Spring is independently owned and operated under the Haven Standard, established in 2013. There’s no corporate office to hide behind, no franchise support center to blame for a missed appointment or a crew that cut corners. Tomas Reyes answers for every job, and the 365-Day Done Right Promise is his name on the line. In a market where some operators change their business name after accumulating bad reviews, we’ve operated under one brand with one phone number - (346) 423-3631 - for over a decade. The guarantee is only as reliable as the people behind it. We’re still here because we honor it.

Common Questions About Our Guarantee

What if I notice a problem after the crew leaves?

Call (346) 423-3631 and speak to a live person. We’ll schedule a return visit under your 365-Day Done Right Promise, review your photo record and written scope, and correct whatever wasn’t done properly. There’s no time limit within that 365 days - day 5 or day 340, the response is the same.

Does the guarantee cover damage to my home during service?

Yes, through our licensed and insured status combined with Haven Standard workmanship coverage. If we damage flooring, drywall, or HVAC components during access or cleaning, we repair or replace at our expense. Document the issue when you notice it and call us immediately.

What if a competitor offers a longer warranty?

Ask what it actually covers and whether it’s in writing. A “lifetime warranty” that requires you to pay for annual “maintenance visits” to keep it valid isn’t a warranty - it’s a subscription. Our 365-Day Done Right Promise has no conditions, no exclusions for “normal wear,” and no mandatory follow-up purchases. If it’s not right, we make it right. The terms fit on one page, and you get that page at the end of every job.

Can I get a copy of your insurance and license before booking?

Absolutely. Any legitimate contractor should provide this without hesitation. We’ll email or text documentation before your appointment so you can verify coverage independently. A guarantee without verifiable backing is just a promise, and promises don’t fix water damage from a disconnected duct or cover medical bills from an uninsured worker’s injury.

How do I know the photo record shows my actual ducts?

Each photo is time-stamped and includes the register location or access port identifier from your written scope. You’ll see the same construction details - nail pops in surrounding drywall, specific register styles, paint colors - that match your home. In Spring’s newer developments, we’ve even caught competitors reusing stock “before and after” images from other houses. Your photo record is yours, specific to your system, delivered as part of your job documentation.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Spring, serving Spring, TX since 2013.